Data and Privacy Policy




DATA & PRIVACY POLICY

 

Multiplier Learning Private Limited (trading under the name “Edumic Labs”) having its registered office at A-104, Satellite Garden, Ph-1, Gen. AK. Vaidya Marg, Goregaon East, Mumbai - 400063 (hereinafter referred to as "Edumic Labs", "we", "us", "our" or “Company”) is a leading Indian company engaged in provides educational services. We take privacy seriously and strive to adhere to lofty ethical standards in collecting and storing information provided by you. 

 

This privacy policy ('Policy') governs your use of the products and services provided by the Company under its various brands through various media including online and offline modes. Please read this policy carefully before using any of our online and offline services and products including the Application(s), Website(s) along with the Terms & Conditions of Use ('T&C’) provided on the Application(s) and the Website(s). Your use of the Website(s), Application(s), and any services or products ('Services') in connection with the Application(s), Website(s) or Services, or enrolment with us through any media amounts to your acceptance of this Policy and your agreement to be legally bound by it. If you do not agree with the terms of this Policy, please do not use the Website, Application our products and abstain from availing any of our Services. The Company reserves the right to update, amend or modify the Policy and your continued usage of the Company’s website(s), application(s) and services shall be 

 

By accessing and/or using our website(s), applications and services, you are expressly consenting to our collection, processing, storing, disclosing and handling of your information as set forth in this Policy, as amended from time to time. 

 

Processing, your information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring and disclosing information, all of which activities will take place in India. If you reside outside India your information will be transferred, processed and stored in accordance with the applicable data protection laws of the Republic of India.

 

Where the users are minors or the information pertains to a minor, consent shall be deemed to be given with the consent of the minor's legal guardian. Such consent is deemed to be provided by your access and/or use of our website(s), application(s) and service(s). 

 

Access to your Personal Information

The company shall endeavour to put its users in full control of their data and information shared with the Company. Necessary means to ensure that your Personal Information is correct and updated shall be made available by the Company. The Company deploys reasonable measures considered industry standard to secure your data/information against unauthorised access and use.

 

User Provided Information

The Application/Website/Services/products obtains the information you provide when you download and register on any of our Application(s) or Website(s) for our Services. We typically accept the following user details  

  1. name, age, email address, location, phone number, password and your ward's academic details and interests; 
  2. information related to transactions performed with the Company for any service provided by it or through its Website(s) and Application(s) including purchases, download or use applications and availing any offered provided by the Company or through its Website(s) and Application(s); 
  3. information provided by you when you send an email or other communication to us, including to our customer care helpdesk we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
  4. information you enter into our system when using the Application/Services/products, such as while asking doubts, participating in discussions and taking tests. The said information collected from the users could be categorized as “Personal Information”, “Sensitive Personal Information” and “Associated Information”. Personal Information, Sensitive Personal Information and Associated Information (each as individually defined under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules”)) shall collectively be referred to as 'Information' or ‘Data’ in this Policy. We may use the Information to contact you from time to time, to provide you with the Services, important information, required notices and marketing promotions. We will ask you when we need more information that personally identifies you (personal information) or allows us to contact you. We will not differentiate between who is using the device to access the website(s), application(s) or services, so long as the log in/access credentials match with yours. 

 

In order to make the best use of the Application(s)/Website(s)/Services and enable your information to be recorder accurately on the, it is essential that you logged in using your true credentials. We will, at all times, provide the option to you to not provide the Personal Information or Sensitive Personal Information, which we seek from you. 

 

Further, you shall, at any time while using the website(s)/application(s)/services, also have an option to withdraw your consent given earlier to us to use such Personal Information or Sensitive Personal Information. Such withdrawal of the consent is required to be sent in writing to us at the contact details provided in this Policy below. In such event, however, the Company fully reserves the right not to allow further usage of the website(s), application(s) or provide any Services thereunder to you.

 

Automatically Collected Information

In order to deliver consistent and reliable user experience across our website(s) and application(s) and to be able to deploy our IT systems to enable a rich and seamless user interface and user experience across media, devices and platforms, we may collect and store data/information automatically, including, but not limited to, type of device used, device’s unique ID, devices IP address, devices operating system, the type of Internet browser used, and related data/information relating to your use of our website(s), application(s) and Services. 

 

Additionally, we may collect and store other relevant data/information pursuant to specific permissions granted by you when using our services through online mediums including website(s) and application(s). We rely on third party technology and services to process digital financial transactions including UPI and Credit card/Debit Card facilities for payments made for our services. We are not responsible for the manner in which these third party service providers collect, store and user your data/information.

 

Use of Personal Information

We collect data/information from our users so as to build and provide cutting edge technology driven solutions for research, design, development of academic courses, educational content, teaching concepts & methods and mechanisms of testing student’s performance and recommending ways of improvement and in general to improve our services. In certain cases we engage the services of third party service providers to leverage the cutting edge developments in the field of learning and analytics and enrich our users with the best practices being developed and adopted globally. In so doing, aggregated and individual, anonymized and non-anonymized data may periodically be transmitted to these third part service providers to achieve the aforesaid results. We do not engage in the sale, trade or sharing of your data/information to any third party (except subsidiaries/affiliates of the Company for related offerings). Express prior consent shall always be sought from you in instances where such an activity is proposed to be carried out. 

 

In instances where data/information is required to be shared with third party service providers, the Company shall endeavour to do so in an anonymised manner and ensure that personal identifiers are removed from the data set. 

 

The Company may disclose your personal data in the following circumstances -      

 

  • When sought by a court of law or in order to comply with any request received from the Government and or any enforcement agency;
  • When so required, in the interest of improving our services, with our third party services providers who shall also bound by the rules set forth in this Policy;
  • When necessary for the Company to be able to identify and investigate users who have potentially violated the T&C;
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues. 

 

Notifications:

By using the Company’s website(s), application(s) and services you authorise the Company and its subsidiaries/affiliates to user your data/information to send you notifications through online and offline means including through email or phone to inform you about the Company’s and its subsidiaries/affiliates’ services, benefit, content, offers, features, announcements, subscriptions or other information which we feel might be relevant for you. You may opt out of these notifications by communicating your preferences by writing to service@edumiclabs.com. 

 

Cookies

Cookies are a digital technology which enables us to identify the technical specification of your device and identify the state of the device and to track your user preferences, enable faster access to our website(s), applications(s) and services, and determine user trends. This data is used to improve our services and you can choose to either accept all or selective cookies. Please note that some of our features and services may not function properly if you choose to disable all cookies. The Company shall not be liable for any deficiency of services faces as a consequence of an outright refusal to accept any and all cookies by you. 

 

Links

We may place links to enable you to navigate to related content or services on our website(s), application(s) and services as well as to websites and/or services offered by third parties. Such links may be designed to enables us to track of whether these links have been followed. This information is to customize our content and deliver an enhanced user experience. Certain links may you to sites outside our domain and we are not responsible for the privacy practices of these third party website(s) or application(s). You are encouraged to be aware when such an event occurs and to read the privacy policy of each such website/application to ascertain if you wish to proceed using or accessing these third party websites/applications. The Company has no control over third party websites/applications and does not take any responsibility whatsoever of the manner in which these third party websites/applications deal with your data/information. 

 

Public Forums

Any and all information shared by you with the intention of making such information public shall be purely at your own risk. Information posted on public discussion forums, personal information of any nature when posted on the public forums, discussion pages/posts, comments, messages etc including information shared or uploaded on public profiles shall be available to all users, and will be in the public domain.

 

 

Data Retention, Storage & Security

The Company stores the user data on servers which are secured through industry standard data encryption protocols and takes due precautions to ensure that data is kept secure by engages the services of industry leading third party data storage and security service providers and shall not be liable for any breach of security caused due to an cyber-attack on the infrastructure of the third party service provider or for a malfunction, technical failure or lapse on their part. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

 

The Company shall retain user data for such duration as the user’s account is active and for at least 2 years thereafter. The Company reserves the right to alter this practice to meet legal and business requirements. The Company may lengthen the retention period for some data to comply with law or voluntary codes of conduct whilst shortening the retention period for some types of data to optimise storage space.

 

Information Log

When you access our services through our website(s) or application(s), our systems automatically record information that your browser sends each time to visit the website(s)/application(s) in server logs. The data/information may include your web type, IP address, browser type, and language, time stamp of your request, cookies and unique browser identifiers. 



Contact Information

Our Customer Support team shall undertake all reasonable efforts to address your grievances at the earliest possible opportunity and within 7 days in any case. You may contact us at service@edumiclabs.com or through the Contact Us section of the website.